General Policies

ue to the nature of the beauty business, please consider ALL SALES TO BE FINAL. Thank you for respecting our policy on this. As you can understand, you would not like to purchase used/opened or previously sold & returned goods for your salon. *As we do not accept returns, you will only ever receive brand new products from us*

Open/used products, boxes, furniture and equipment cannot be resold to other customers.

In the case of an incorrectly ordered item that is UNOPENED, UNUSED/RESALABLE & RECEIVES OWNER PRIOR RETURN APPROVAL (within 10 days) a 15% RESTOCKING FEE WILL APPLY. IN STORE CREDIT ONLY. Return shipping is at your expense. We do need to examine the merchandise first to deem it returnable first. This does not apply to any furniture or equipment. Equipment, furniture, efiles etc. are always FINAL SALE (unless defective).

GENERAL POLICIES

Cancellations

Once an order is placed we are unable to cancel. Orders over $1000 will incur a 15% cancelation fee that will be deducted from an in-store credit refund. In-store credit or gift card only. Orders over $2000 will incur a 15% restock fee

Refunds

DK Beauty is a wholesale supplier, not retail. Approved returns are store credit, exchange, or Gift Card only. If a direct refund is required, a 15% processing/cc fee. This will be deducted from the refund amount. Shipping fees will also be deducted from the refund amount where applicable. (free shipping received if applicable will be deducted if order then falls below the minimum ship fee.

Discounts & Coupons

Only one coupon, discount, free shipping or other promotion may be used per order.
Stacked discounts are not allowed and cannot be processed. As a wholesale supplier we unable to provide retail levels of discounts to orders. Any orders that have incorrectly used multiple discounts, promos will have the promotion of the highest value applied and all others cancelled.

All promotions are based off the subtotal of the order, minus any shipping taxes and fees.

Open/used products, boxes, furniture and equipment cannot be resold to other customers.

Returns Policy

• Exchanges may be accepted within 10 days of purchase, in new, resalable condition and with manager prior approval. An RMA is needed.
• For hygienic reasons and the safety of our clients, most items are considered final sale. Products that have been opened cannot be returned or exchanged.
• Returns on defective items will be processed for a replacement, or in-store credit.
• Return shipping costs are responsibility of the client.
• All returns require a manager approval first, and may incur a 15% restocking/disposal fee.
• Absolutely no refunds or credits will be provided for items that are not returned.

Professional-Only Policy

Products designated Pro-Only/Professional-Only are only able to be sold to those with valid, professional credentials and relevant business owners with backup documentation. Orders placed for Pro-Only products without meeting these requirements will be cancelled - and a 2.5% fee will be deducted from the refund amount on these orders to cover the transaction fees incurred by DK Beauty.

Shipping Policy - see shipping policy page

Defective Product Policy

In the event of a defective product, the product(s) may be returned to us with prior manager approval only. No compensation is offered up and above the product value if a product(s) is indeed deemed defective by DK Beauty Systems. Shipping fees are customer responsibility.

Any COD shipments will be rejected and returned to the customer.

Pricing Policy
DK Beauty reserves the right to cancel or refund any items, products or orders which have received incorrect pricing or errors in pricing. DK Beauty is not responsible for pricing errors caused by software issues, errors or glitches.

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