Refund policy

RETURN & EXCHANGE POLICY

Our Commitment At DK Beauty, we stand behind the quality of our products. We want you to be happy with your purchase — please read our policy below and don't hesitate to reach out if you have any questions.

All Sales Are Final on Opened or Used Products We accept exchanges and store credit only — no cash refunds. We review each request individually and are happy to work with you to find the best solution.

Eligibility

  • Requests must be made within 10 days of the delivery date
  • Items must be unopened and unused in their original packaging
  • Proof of purchase is required

How to Initiate an Exchange or Store Credit RequestEmail us at sales@dkbeauty.ca within 10 days of receiving your order to request an RMA (Return Merchandise Authorization) code. Returns sent without an RMA code will not be accepted. Once your return is received and inspected, store credit or an exchange will be issued within 3–5 business days. Return shipping costs are the customer's responsibility.

Non-Returnable Items

  • Opened or used products
  • Clearance Centre items — all clearance purchases are final sale, no exceptions
  • Gift cards

Defective or Damaged Items If you receive a defective or damaged item, please contact us at sales@dkbeauty.ca within 10 days of delivery with photos and your order number. Each case is reviewed individually and we'll work with you to make it right.

Wholesale Accounts All wholesale orders are subject to the same 10-day policy. Exchanges are available for defective or incorrectly shipped items only, subject to review.

Unauthorized Pro Account Orders Certain brands at DK Beauty require an approved Pro or Wholesale Account to purchase. Orders placed without a valid Pro Account for restricted brands will be cancelled and refunded less a 15% service fee — no exceptions. Please ensure you hold an approved account before ordering Pro-only products. You can apply at dkbeauty.ca/pages/apply-for-a-pro-account.

DK Beauty reserves the right to refuse returns that do not meet the above conditions.

Lost, Stolen & Missing Parcels

  • Missing parcel claims are investigated through Canada Post before any replacement or refund is issued.
  • We do not automatically reship or refund while an investigation is pending. Each case is reviewed individually.
  • If a replacement is issued as a goodwill gesture and the original parcel subsequently arrives, the customer is required to return the unopened replacement at their own expense. Failure to do so will result in an invoice for the full replacement order and permanent account closure.
  • Refunds are issued upon receipt of returned items — not in advance.
  • DK Beauty takes fraudulent missing parcel claims seriously and reserves the right to report suspected fraud to the appropriate authorities.
  • We reserve the right to close accounts where our policies are abused.

We treat our customers with honesty and respect, and we expect the same in return.

Questions? Contact our team at sales@dkbeauty.ca or call 1-866-994-9002.