Shipping policy

SHIPPING POLICY

Processing & Fulfillment Most orders are processed and dispatched within 1–3 business days. Please note that some products are fulfilled from our secondary location and require a weekly inter-store transfer — if your order includes these items, our team will be in touch with an updated timeline. Estimated delivery dates are provided by the carrier via email once your order has shipped.

Carriers We ship via Canada Post and select ground couriers including UPS, FedEx, and Purolator. Carrier selection is based on item type, size, weight, and destination. Flammable and oversized items are shipped via ground courier only.

Free ShippingFree Shipping:


- Orders of $199 or more (subtotal before taxes): Free shipping for BC, AB & SK
- Orders of $250 or more (subtotal before taxes): Free shipping for ON, QC & MB
- Orders of $299 or more (subtotal before taxes): Free shipping for Maritime/Atlantic provinces (NB, NS, PEI, NL)
- Free shipping is not available to the Territories (YT, NT, NU)
- Free shipping is fulfilled via Canada Post Regular or Expedited service and does not apply to heavy, oversized, or equipment items; dangerous goods (DG); flammable items requiring ground courier; remote or excluded regions with elevated carrier surcharges; or orders combined with other promotions or discount codes.

Free shipping is fulfilled via Canada Post Regular or Expedited service and does not apply to heavy, oversized, or equipment items; dangerous goods (DG); flammable items requiring ground courier; remote or excluded regions with elevated carrier surcharges; or orders combined with other promotions or discount codes.

Special Shipping Restrictions

  • Flammable items (nail polishes, removers, cleaners) — Canadian domestic ground courier only; cannot be shipped to the USA or internationally
  • Heavy & oversized items (liquids, equipment, furniture) — shipping charged based on courier quote plus an oversized item fee. Heavy goods and dangerous goods (DG) incur additional charges.
  • Remote areas — some regions are excluded due to carrier surcharges; you'll be notified if your area is affected
  • P.O. Boxes — we're unable to ship to P.O. Boxes; please provide a valid street address at checkout

International Shipping We ship to the United States and most international destinations worldwide. International orders may be subject to customs duties and import taxes, which are the customer's responsibility. DK Beauty is not responsible for delays caused by customs processing. Flammable items cannot be shipped internationally. Delivery timeframes are estimates only and may vary based on customs clearance.

Lost, Stolen & Non-Delivery DK Beauty is not responsible for packages confirmed as delivered to the address provided. Please ensure your shipping address is accurate at time of order. For delivery issues, contact the carrier directly using your tracking number — non-delivery claims must be filed with and approved by the carrier before a replacement is issued.

Returned Packages If a package is returned due to an incorrect address or failed delivery, return shipping costs are the customer's responsibility (including the original shipping cost if free shipping was applied). A 15% restocking fee will be deducted from any refund.

Questions? Contact our team at sales@dkbeauty.ca or call 1-866-994-9002.