Safe Deliver Fee (Carrier Directly - Not DK Beauty)

Safe Delivery — Fully Tracked & Insured | Fee Is NON-REFUNDABLE Once Applied

In Canada, a recent court ruling confirmed that parcels delivered without a signature are not eligible for loss or theft coverage — the carrier's obligation ends at "delivered." By adding Safe Delivery coverage to your order, your parcel is fully tracked and insured from the moment it leaves us to the moment it reaches you.

Safe Delivery covers all secure delivery methods, including:

• Courier delivery — signature required by the receiver at the door
• Canada Post delivery — secure mailbox or box delivery, which is considered a safe and tracked delivery

Both delivery methods are considered safe, secure, and fully covered under this fee.

The fee is calculated based on your order value and reflects the actual cost charged by our carriers to add tracked and insured delivery confirmation to your shipment. DK Beauty does not profit from this fee.

Please note: DK Beauty is the shipper — not the carrier. Once your order leaves our facility, delivery and any resulting insurance claims are entirely the responsibility of the carrier. By purchasing Safe Delivery coverage, you are authorizing the carrier to handle any investigation or claim on your behalf. This process is completely outside of DK Beauty's control — we are unable to intervene in, expedite, or override a carrier investigation, and we cannot issue refunds or reshipping based on the outcome of a claim that has not been completed.

Important: Parcels Showing as Delivered

If your tracking status shows delivered but you have not received your parcel, this is not considered a lost parcel at this stage. A delivered status means the carrier has fulfilled their delivery obligation. In this situation, we recommend contacting your local Canada Post outlet directly, as parcels are sometimes placed in the wrong box and retrieved within a few days.

If Canada Post advises you to wait before filing a lost parcel report, please follow their process. DK Beauty does not reimburse or reship based on a delivered tracking status alone. A carrier investigation must be completed first, and the parcel must be officially deemed lost, stolen, or damaged by the carrier before DK Beauty will arrange a reship.

To initiate a claim, please contact DK Beauty with your order number and Canada Post investigation reference number once their process is complete. We do not reimburse or reship in advance of a completed and confirmed carrier investigation.